We want you to be happy with your purchase, and we also want to be clear and fair about refunds — especially because our products are digital downloads.
The Short Version
- Before you download: you can cancel and get a full refund.
- After you agree to immediate access and download the file: the sale is final and no refund is given.
- If something is genuinely wrong (faulty, corrupted, or not as described): we will fix it or refund you.
Your 14-Day Cancellation Right
Under the UK Consumer Contracts Regulations 2013, you normally have the right to cancel a purchase within 14 days. However, for digital content that is downloaded or accessed immediately, this right can be given up (“waived”) if you agree to it. At checkout, before completing your purchase, we ask you to confirm that:
“I want to download my colouring sheet immediately, and I understand and agree that by doing so I give up my 14-day right to cancel. I understand the sale will be final once I have downloaded the file.”
This means:
- If you have NOT yet downloaded or accessed your file, you may still cancel for any reason and receive a full refund — just contact us with your order details before downloading.
- Once you have agreed to immediate access AND downloaded the file, your 14-day cancellation right no longer applies and the sale is final, because the digital product has already been delivered to you and cannot be returned.
This is fair to both sides: you only give up your refund right knowingly, in exchange for getting your download straight away.
Faulty, Corrupted, or Incorrect Files
Your statutory rights always apply. If a product is corrupted or won’t open, is significantly different from how it was described, or is not the file you paid for, please contact us within 14 days of purchase and we will sort it out — usually by sending you a working file, or by giving you a refund if we cannot. This applies regardless of the agreement above, because the law does not allow us to remove these rights.
How to Request a Cancellation or Report a Problem
Please contact us here with:
- the name on the order / your PayPal email;
- the product name; and
- whether you are cancelling before download, or reporting a fault.
We aim to reply within 2–3 working days. Approved refunds are returned to your original payment method (PayPal).
Duplicate or Accidental Purchases
If you accidentally bought the same product twice, or made a clear mistake, contact us — if you have not downloaded the extra copy, we will refund it.